Refund & Return Policy

Last Updated: August 2, 2026

Thank you for shopping at Horace & Friends!

Final Sale Policy

All purchases made through our store are final sale and non-refundable. Because our merchandise is custom made-to-order, we do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged, Defective, or Incorrect Items

Your satisfaction is important to us. If your item arrives damaged, defective, or if you received the wrong product, we are here to help make it right!

Please contact us within 7 days of receiving your order with the following details:

• Your Order Number

• A brief description of the issue

• Clear photos showing the damage or defect

Contact Us

For any issues or questions regarding your order, please reach out to us directly:

Email: horaceandfriendss@gmail.com

Response Time: We aim to respond to all inquiries as soon as possible! Please keep in mind, we are a one-person team.